Our festive opening times
If you need to call us over the festive holiday period, please see our opening times below.
If you need to call us to make a payment this month, please remember that we must receive your payment before the end of December or you could fall into arrears.
You can find our normal opening hours and full details of all the ways to contact us here.
For all general enquiries:
Call us on 0344 472 6124
- Wed 20 Dec to Fri 22 Dec: open from 8.30am to 5.30pm
- Sat 23 Dec to Tue 26 Dec: closed
- Wed 27 Dec to Fri 29 Dec: open from 8.30am to 5.30pm
- Sat 30 Dec to Mon 1 Jan: closed
- Tues 2 Jan onwards: normal opening hours
If you’re having payment difficulties:
Landlord customers with 2 or more mortgages – call us on 0344 472 6139.
- Wed 20 Dec to Fri 22 Dec: open from 9am to 5pm
- Sat 23 Dec to Tue 26 Dec: closed
- Wed 27 Dec to Fri 29 Dec: open from 9am to 5pm
- Sat 30 Dec to Mon 1 Jan: closed
- Tues 2 Jan onwards: normal opening hours
All other customers – please call us on 0344 472 6124.
- Wed 20 Dec to Fri 22 Dec: open from 8am to 8pm
- Sat 23 Dec: open from 9am to 1pm
- Sun 24 Dec to Tue 26 Dec: closed
- Wed 27 Dec to Fri 29 Dec: open from 8am to 8pm
- Sat 30 Dec: open from 9am to 4pm
- Sun 31 Dec to Mon 1 Jan: closed
- Tues 2 Jan onwards: normal opening hours
If you’re worried about making your monthly mortgage payments or are already struggling, please call us and we’ll try to help. Simply talking to us won’t affect your credit file – and the sooner you get in touch the better, as there are often more ways we can help.
Solicitors and conveyancers – please see our dedicated page for more information about the best way to get in touch, depending on the nature of your query or request.
Making your payments
If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of December. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.
You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.
Find out information about your account using Self-Serve
Self-Serve is our secure online mortgage service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week.
With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.
You can use Self-Serve to:
- Check your monthly payment details, see recent payments made and the total amount you currently owe.
- See your remaining term, current interest rate and repayment type.
- Find details of your new payment amount when this has changed due to an interest rate change.
- Make monthly debit card payments quickly and securely.
- Check and update your contact or correspondence details.
- Make a lump sum overpayment by debit card.
- Request account information from us, such as a redemption statement.
- Send us a query as a secure message.
Find out more – see more details about using Self-Serve here, or see how you can use the system to find out information about your account.
Sign In now – if you’ve previously registered on Self-Serve with Bradford & Bingley or Mortgage Express, you can sign in now with Hyalite Mortgages using your existing details.
Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.