Making your monthly payments
There are several easy and convenient ways to pay your mortgage every month, including Direct Debit, bank transfer, and debit card payment. You can find out more information here and see your options below.
Please note – we can only accept monthly payments from customers named on the mortgage account, unless you’ve set up a third-party authority allowing someone else to make payments on your behalf.
Paying by Direct Debit
The simplest way to make your monthly mortgage payments is by Direct Debit. It’s free, easy to set up, and you don’t have to worry about forgetting to make a payment. We’ll collect the payment from your bank account on the agreed date. If this date falls on a weekend or a bank holiday, we’ll collect your Direct Debit on the next available working day.
If your monthly mortgage payment changes, for example, because of an interest rate change, we’ll alter your Direct Debit and give you at least four working days’ written notice of your new payment amount.
You’re in control because you can ask your bank to cancel your Direct Debit at any time. You also have the reassurance of the Direct Debit Guarantee which means that, in the unlikely event of an error in the payment of your Direct Debit, you’re entitled to a full and immediate refund.
More about Direct Debits
If you want to set up, a Direct Debit you can call us with your bank details and ask us to set up your Direct Debit over the phone.
Or alternatively you can download an instruction form and complete and return it to us at:
Hyalite Mortgages
PO Box 141
Skipton
BD23 9GG
If you post the form to us, you’ll need to allow at least ten working days before your payment is due.
Once the Direct Debit is set up, we’ll write to tell you when the first payment will be collected.
You may need to make a payment using one of the methods described lower down the page if the Direct Debit won’t be collected before your next monthly payment is due.
Please note – you can only set up a Direct Debit using the instruction form if the bank account being used is in the same name as your mortgage. If you wish to set up a Direct Debit from a bank account under a different name, please call us to discuss this.
You can ask your bank to cancel your Direct Debit online, over the phone or in branch. You can also contact us and ask us to stop, or to suspend collecting payments from your bank.
If you’ve changed your bank using the Current Account Switch Service your existing Direct Debit should be transferred.
If you haven’t used the Current Account Switch Service and you want your payments to come from a different bank account, or you wish to make some other change to your Direct Debit, please sign in and send us a secure message via Self-Serve. Alternatively, find our other contact details here.
If the day of the month on which your Direct Debit is collected isn’t convenient, and you want to change it, please sign in and send us a secure message via Self-Serve or call us.
You need to make a payment every month, and you won’t be able to skip a monthly payment. We may be able to collect your payment earlier or later in the month.
If you’re having problems making your monthly payment, please contact us and we’ll try to help. Simply calling us won’t affect your credit rating.
If your bank rejects our request for payment, we’ll write and tell you, and let you know if we’ll make a second attempt to collect the payment from your bank. We may also send you a text message or give you a call.
If we don’t make a second request to collect the payment by Direct Debit, you’ll need to make your payment using one of the alternative methods below.
Other ways to pay
There other ways you can make your payment.
Please read the information below carefully to make sure that, whichever payment method you use, your payment reaches us on time.
- This is particularly important when the last day of the month falls on a Saturday, Sunday, or on a bank holiday.
- If we don’t receive your monthly payment by the end of the month in which it’s due, your account could fall into arrears, and that may have a negative impact on your credit file.
- We can only accept payments from customers named on the mortgage account, unless you’ve set up a third-party authority allowing someone else to make payments on your behalf.
- We don’t accept credit card payments.
You can pay online using our Self-Serve facility or by calling us.
Using Self–Serve
Self-Serve is our secure online system, which is available 24 hours a day, 7 days a week. You can use it to make payments, check your balance, interest rate or payment amount, request a statement, send us a secure message and more.
Once you’ve registered and created your secure account for Self-Serve, you can use this to make a debit card payment quickly, easily, and securely.
Simply sign in, click Make a payment in the menu on the left of the Account Summary and then follow the on-screen prompts.
You’ll need your card at hand because we don’t store your debit card details.
Payments made after 9pm on weekdays (including bank holidays) or after 5pm on Saturday or Sunday will be applied to your account the following day.
We’ll provide an immediate on-screen confirmation that we’ve taken your payment but depending on the time you pay it may take up to 48 hours to show on your online account.
Not all customers can register for Self-Serve. You can find out who can register on our Using self-serve page.
Call us
You can call us and make a payment using your debit card between 7am and 9pm Monday to Friday, and from 7am to 5pm on Saturday or Sunday.
You’ll need your account number and your correspondence postcode when you call. Please also have your debit card to hand because we don’t keep a record of your debit card details.
Most customers don’t need to wait to speak to an agent – it’s quick and easy to follow the prompts and make your payment using our automated system, and there’s no charge to make a payment in this way.
Under some circumstances we won’t be able to take your payment using the automated system. If that happens, we’ll redirect you to speak to an agent, but we’ll usually only be able to do that during our opening hours for general enquiries.
If you’re paying at the end of the month, please take this into account, because your account could fall into arrears if we haven’t received your payment before the month ends.
Please note – if you have 2 or more buy-to-let mortgages with us and you make a payment by speaking to an agent, you may be charged a £2.50 fee to cover the additional administration costs we incur in manually processing your payment in this way.
See more info on fees & charges.
Bank transfer
Please note that payments received by bank transfer can only be applied to your account on a working day (Mon- Fri excl. Bank holidays) They can’t be applied to your account over a weekend, so you must consider this when making your payment at the end of the month.
If it’s the last working day of the month we recommend that you make your bank transfer no later than 1.45pm because your payment may not be sent to us immediately. If we haven’t received your bank transfer before 3.45pm on the last working day of the month, it won’t be applied to your account until the next working day. If that happens we may treat your account as being in arrears and it may affect your credit file.
Please check with your bank if you’re unsure how long processing and sending your bank transfer payment may take.
Standing order
A standing order is a regular payment that you set up through your own bank, either online, over the phone or in branch.
Most banks won’t process standing orders over the weekend or on a bank holiday. If you want to pay by standing order towards the end of the month, you’ll need to make sure you allow for when the month ends over a weekend or a bank holiday, because we may not receive your payment until the first working day after the weekend.
Account details
Our account details are below.
Account name: Topaz Finance Limited
Account number: 20038814
Sort code: 40-41-70
Reference: Your mortgage account number
To check our bank details and send us a payment, you can sign in to Self-Serve and click on the Paying by bank transfer button in the Payments menu. Alternatively, you’ll find our bank details in the welcome letter we sent in October 2023. If you’re unsure about the bank details to use, please call us.
Please verify our bank account details before sending your payment and remember to include your mortgage account number as the reference. If we receive your payments without a reference, they may not reach your account and that could result in your account falling into arrears.
Please note – if you have 2 or more buy-to-let mortgages with us and you make a payment by speaking to an agent, you may be charged a £2.50 fee to cover the additional administration costs we incur in manually processing your payment in this way.
See more info on fees & charges.
If you’re sending us your monthly payment by cheque, please allow eight working days for postage and the payment to be applied to your account.
Cheques should be made payable to Hyalite Mortgages.
Please write your account number on the back of the cheque and post this to us at:
Hyalite Mortgages
PO Box 141
Skipton
BD23 9GG