Information for solicitors
This section of our website is specifically aimed at solicitors and conveyancers who are working on behalf of our customers.
Please see the information below relating to the most common requests from solicitors – including details of Lender Exchange, which we use to support redemption statement and title deed requests.
We will only respond to requests from authorised solicitors or licensed conveyancers.
Lender Exchange is the secure online portal for legal firms
The benefits to solicitors include:
- Quickly request and obtain a redemption statement via the portal, which can then be printed directly.
- Make a request for Title Deeds at the same time.
- See status updates on the progress of redemption statement requests.
- Submit requests to multiple lenders via the same portal.
- Help avoid costs from the time spent having to write or call.
Many solicitors and conveyancers are already subscribed – find out more at the Lender Exchange website.
Common solicitor requests & queries
Redemption statements are produced on request.
All requests for redemption statements should be made through the Lender Exchange secure online portal.
If you’re unable to use Lender Exchange, you can request a redemption statement from us in writing, or alternatively by calling us.
From 1 May 2024, we’ll no longer accept any requests for redemptions statements made by fax. We’ll also no longer send any redemption statements by fax, even if your request is urgent.
Using Lender Exchange
In many cases, Lender Exchange is the quickest way to obtain a redemption statement and can help avoid costs from the time spent having to write or call.
Because the process is automated, most requests will be processed quickly, and statements are usually available to access via the portal within 24-48 hours. You can also request the Title Deeds at the same time.
When you use Lender Exchange to obtain the redemption statement, you must ensure that your request is made to Hyalite Mortgages.
Request a redemption statement in writing or by phone
If you’re unable to use Lender Exchange, you can request a redemption statement from us in writing to:
Hyalite Mortgages
PO Box 141
Gateway House
Skipton
BD23 9GG
To help avoid delays, please include the following within the letter:
- Account number
- Title number
- Name and address of account holder(s)
Alternatively you can call us.
If the date of redemption changes, you may not necessarily need to request a new redemption statement.
If the redemption statement includes a daily interest amount, you can use that figure to adjust the total amount required if the redemption payment will be received slightly before or after the stated redemption date. However, if the payment is to be made after the end of the month in which the statement was issued, a new redemption statement will be required.
All requests for redemption statements should be made through the Lender Exchange secure online portal.
If you’re unable to use Lender Exchange, you can request a redemption statement from us in writing, or alternatively by calling us.
From 1 May 2024, we’ll no longer accept any requests for redemptions statements made by fax. We’ll also no longer send any redemption statements by fax, even if your request is urgent.
Requests for Title Deeds can be made through Lender Exchange, at the same time as requesting a redemption statement.
If you require the Title Deeds separately, or are unable to use Lender Exchange, you can request them from us in writing to:
Hyalite Mortgages
PO Box 141
Gateway House
Skipton
BD23 9GG
To help avoid delays, please include the following within the letter:
• 9-digit account number
• Title number
• Name and address of account holder(s)
Alternatively you can call us.
Please send a Bank Transfer for the required amount, using our correct bank details – including the relevant mortgage account number as the reference.
For Hyalite Mortgages, our bank account details are:
Account name: Topaz Finance Limited
Sort code: 40-41-70
Account number: 20038814
To obtain details of the correct amount required, please refer to the latest redemption statement, or check within the Lender Exchange portal.
We aim to apply the payment and confirm the mortgage is redeemed within 15 working days after receipt of the funds.
We’ll send written confirmation to whoever makes the final redemption payment to us.
If the amount received on redemption isn’t enough to redeem the loan in full, we will apply the funds we have received as a Capital Repayment.
We’ll write out after receipt of the funds to whoever makes the payment to confirm the remaining balance still required.
All Release of Land or Land Registry queries should be made in writing to us:
Hyalite Mortgages
PO Box 141
Gateway House
Skipton
BD23 9GG
To help avoid delays, please include the following within the letter:
- Account number
- Title number
- Name and address of account holder(s)
To notify us of a death, please contact us directly.
Call us: 0344 472 6124 Monday to Friday from 8.30am to 5.30pm.
Our phone lines are often busy, so we apologise for any delay in answering your call.
Write to us:
Hyalite Mortgages
PO Box 141
Gateway House
Skipton
BD23 9GG
To help avoid delays, please include the following within the letter:
- Account number
- Title number
- Name and address of the late account holder(s)
- Death certificate if available
Our new redemptions virtual assistant
If you’re supporting a Hyalite Mortgages customer to redeem their mortgage, we’ve now launched a new redemptions virtual assistant, to help answer your questions about this process.
The redemptions virtual assistant can give you information about:
- Requesting a redemption statement
- Understanding a redemption statement
- Making a redemption payment
- Dealing with a shortfall or surplus payment
- Fees & other costs
- Requesting title deeds
- Removing a charge from a property
So the redemptions virtual assistant could be a quick and easy way to get the information you need.
Please note, this page contains links to external websites. We are not responsible for the content of external websites.