Divorce or separation
If you’re going through a divorce or separation, dealing with your shared finances can be complex and stressful. We’re here to listen if you need any help.
We will listen
By understanding your situation and how it may affect your ability to manage your mortgage, we can offer support that’s tailored to you. This helps us make thoughtful, personalised decisions about your account.
Calling us
When you call us be reassured, we take the privacy of customer data very seriously. Any information you provide to us is treated as confidential and will only be shared with colleagues who are managing your account and only disclosed to any third parties instructed by ourselves. If requested, it will not be shared with other account holders on the mortgage.
Changes to your account
Depending on your situation, there are some changes you may wish to make to your mortgage.
- If you’re both named on the mortgage and you no longer plan to live together, please let us know your new correspondence addresses. (We will keep this information private if requested.)
- We’ll then send statements and routine letters about your account to both correspondence addresses.
- Don’t worry though – any letters containing information that’s only meant for one person, will only be sent to the correspondence of that person.
- If you need to update the name of anyone listed on the mortgage, we can make this change if you provide us with certain official documents.
If you have a mortgage with us, you may want to consider changing the legal ownership of your property and potentially removing or adding someone from the mortgage.
This process can be complex, and you’ll need to contact us to discuss if a change is possible. You may also want to seek legal advice.
For further details about these and other changes you may wish to make to your account, please visit the making changes page of our website.
Emotional and practical support
We’ve listed some organisations below that can provide you with advice and support, so you can get things on track as soon as possible.
Relate gives advice and information to those who need relationship support. It is the UK’s largest provider of relationship support and offers a wide range of services.
Its dedicated Help with separation and divorce page provides support and guidance to help make your separation easier for you and your family.
Citizens Advice offers free, confidential and impartial advice on legal, money and other problems. Citizens Advice also provide the opportunity for face to face advice through their local advice centres.
For online information or to find your local advice centre, visit their website and select England, Scotland, Wales or Northern Ireland from the options presented.
MoneyHelper provides free, clear and unbiased advice on money related issues. You can contact them on 0800 138 7777.
You can also visit its dedicated website section which contains several guides to help you know what you need to do following a divorce or separation.
Further support from us
If you have questions or would like to discuss things with one of our team, please call us on 0344 472 6124 – we’re open Monday to Friday from 8.30am to 5.30pm.
If you’re worried about making your monthly payments or are already struggling, please call us on the above number and we’ll try to help. Simply talking to us won’t affect your credit file – and the sooner you get in touch the better, as there are often more ways we can help.
For customers having payment difficulties, we’re open Monday to Friday from 8am to 8pm, and on Saturday from 9am to 1pm.
Please note, this page contains links to external websites. We are not responsible for the content of external websites.