Welcome to Hyalite Mortgages

If you received a letter from Bradford & Bingley or Mortgage Express advising you about the transfer of ownership of your mortgage to us, we can confirm your mortgage was assigned to us on 23 October 2023.

We’re delighted to welcome you as a customer of Hyalite Mortgages.

Hyalite Mortgages is a trading name of Topaz Finance Limited. We’re an experienced UK-based mortgage lender supporting both homeowners and buy-to-let landlords, operating since 2006. We’re regulated by the Financial Conduct Authority and look after over 100,000 mortgages and loans for customers under a range of different trading names. Find out more about us.

From now on we’re responsible for dealing with all aspects of the administration of your mortgage including collecting your monthly payments, issuing your annual mortgage statement, helping you manage any arrears, handling complaints and answering any general queries you may have. See our contact details here.

There is no change to your account number or mortgage terms & conditions following the transfer of your mortgage to us.

Rates, fees & charges

We’re now responsible for setting and changing the interest rate, fees and charges that apply to your mortgage.

Your interest rate – we’ve initially set your interest rate at the same rate as it was with Bradford & Bingley or Mortgage Express, so this hasn’t changed as a result of your mortgage moving to us. Your interest rate will continue to vary in accordance with your mortgage offer and terms and conditions. See our interest rate information page.

Fees & charges – some of the fees we charge are lower than with your former lender and there are some types of fee that we won’t ever charge. For more information, please see our Fees & Charges page.

Please note – some costs charged by third parties will increase marginally following the transfer and we’ll write to you separately if this applies to you.

Making your monthly payments

Depending on how you make your monthly payments, you may need to take some action following the transfer of your mortgage so that your payments reach us in time.

Direct Debit

If you pay by Direct Debit you don’t need to do anything. Your instruction has been transferred to us and we’ll now collect your monthly payments. The only change you will notice is that Topaz Finance Ltd re Hyalite Mortgages will now appear on your bank/building society statement.

There is no need for you to complete a new Direct Debit instruction, as details of the change have been supplied to your bank. Your bank may contact you to confirm that a new Direct Debit instruction has been set up. You may also see a comment on your bank statement advising you of the final payment under the old name and the first payment under the new name.

If you cancelled your Direct Debit so it wouldn’t be automatically transferred from Bradford & Bingley or Mortgage Express, you now need to arrange for a new Direct Debit, or an alternative method of payment, to be put in place, to prevent your account from falling into arrears.

Other payment methods

If you currently pay by any other method, you will need to amend the details before your next monthly payment so that this reaches us on time.

You can find all the details about making your monthly payments, including our new account details, on our payments page.

Using Self-Serve

Self-Serve is our secure online system, which is available 24 hours a day, 7 days a week from any device. You can use it to make payments, check your balance, interest rate or payment amount, request a statement, send us a secure message and more.

If you’ve previously registered for Self-Serve with Bradford & Bingley or Mortgage Express, you can sign in with Hyalite Mortgages using the same username and password. If you need to register, it’s quick and easy to create an account. Find out more here.

Making changes to your mortgage

If you’re a homeowner, we’re unable to offer advice on any mortgage contract variations such as a change of repayment type, change of term or a Transfer of Equity. So if you’re considering making a change of this nature in the future, we would encourage you to seek independent mortgage advice to help ensure the change is right for you.

If you’re a landlord – we’re unable to accept any mortgage contract variations on a buy-to-let mortgage.

For more information about the changes you can make to your mortgage with us and to view other potential options, please see our making changes page.

Here to help when you need us

You can get in touch with us by secure online message, phone or post. You can find all the details on our contact us page.

We know times are tough and mortgages can be complicated, so we’re always here to provide help if you need it.

If you’re behind with your payments or need any support, please call us on our new number as soon as possible. Speaking to us earlier means there may be more ways in which we can help, and simply contacting us will not affect your credit score.

Questions & answers