Our Easter opening hours
If you need to call us over the Easter weekend, please note that our phone lines will be closed on Friday 29 March and Monday 1 April.
Outside of these two bank holidays, we’re open as normal. You can see details of our opening times on our contact us page.
Making your monthly payment
If you need to make a payment this month, please remember that we must receive your payment before the end of March, or you could fall into arrears.
If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of March. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.
You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.
Find out information about your account using Self-Serve
Self-Serve is our secure online service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week.
With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.
You can use Self-Serve to:
- Check your monthly payment details, see recent payments made and the total amount you currently owe.
- See your remaining term, current interest rate and repayment type.
- Find details of your new payment amount when this has changed due to an interest rate change.
- Make monthly debit card payments quickly and securely.
- Check and update your contact or correspondence details.
- Make a lump sum overpayment by debit card.
- Request account information from us, such as a redemption statement.
- Send us a query as a secure message – and if you need a response, we’ll aim to reply within five working days.
If you’re a landlord with more than one mortgage with us, you can also use the ‘add account’ function to see up to 20 accounts under one Self-Serve username. There’s more information about how to do that on our Finding your account information page.
