Our festive opening times

If you need to call us over the festive holiday period, please see our opening times below.

If you need to call us to make a payment this month, it’s important that we receive your payment before the end of December.  If we don’t receive your monthly payment by the end of the month, your account could fall into arrears, and that may have a negative impact on your credit file.

You can find our normal opening hours and full details of all the ways to contact us here.

 

For all general enquiries:

Call us on 0344 472 6124

• Fri 20 Dec: open from 8.30am to 5.30pm
• Sat 21 Dec to Sun 22 Dec: closed
• Mon 23 Dec: open from 8.30am to 5.30pm
• Tues 24 Dec: open from 8.30am to 4pm
• Wed 25 Dec to Thurs 26 Dec: closed
• Fri 27 Dec: open from 8.30am to 5.30pm
• Sat 28 Dec to Sun 29 Dec: closed
• Mon 30 Dec to Tues 31 Dec: open from 8.30am to 5.30pm
• Wed 01 Jan: closed
• Thurs 02 Jan: normal opening hours

If you’re having payment difficulties:

Call us on 0344 472 6124

Landlord customers with 2 or more mortgages – call us on 0344 472 6139

• Fri 20 Dec: open from 8am to 8pm
• Sat 21 Dec: open from 9am to 1pm
• Sun 22 Dec: closed
• Mon 23 Dec: open from 8am to 8pm
• Tues 24 Dec: open from 8am to 4pm
• Wed 25 Dec to Thurs 26 Dec: closed
• Fri 27 Dec: open from 8am to 8pm
• Sat 28 Dec: open from 9am to 1pm
• Sun 29 Dec: closed
• Mon 30 Dec: open from 8am to 8pm
• Tues 31 Dec: open from 8am to 6pm
• Wed 01 Jan: closed
• Thurs 02 Jan: normal opening hours

 

If you’re worried about making your monthly payments or are already struggling, please call us and we’ll try to help. The sooner you get in touch with us, the more options you’ll have. You don’t have to wait until you’ve missed a payment.

Talking to us won’t impact your credit rating or appear on your credit report. We have lots of experience helping customers who are having difficulties making payments and we’ll try to help you in any way we can.

Our payment difficulties section contains a lot of information that might be useful for you, depending on your situation.

Solicitors and conveyancers – please see our dedicated page for more information about the best way to get in touch, depending on the nature of your query or request.

Making your payments

If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of December. If you usually call us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.

If you make a bank transfer payment on the last working day of the month (31 December 2024) then you’ll need to pay before 1.45pm. If we don’t receive your  payment by 1.45pm your account could fall into arrears, and that may have a negative impact on your credit file.

Go online with Self-Serve

In most cases, the quickest and easiest way to pay and find up to date information about your account is to use our free and secure online Self-Serve system. This is available 24 hours a day, 7 days a week from any device.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.

You may be able to use our automated payment line. Find out more details about all our payment methods here.

Find out more – see more details about using Self-Serve here, or see how you can use the system to find out information about your account.  Sign in now – if you’ve already registered on Self-Serve, you can sign in to your account at any time, from any device.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.