Changes to our phone systems

 

We’ve made some updates to improve our phone systems, and you can now use our automated service to make debit card payments anytime – 24 hours a day, seven days a week.

Our phone numbers haven’t changed, and most customers will be able to use the automated service. Just call the usual number and follow the prompts. To make things quick and easy, have your mortgage account number, correspondence postcode, and debit card handy when you call.

If the automated system isn’t able to process your payment, we’ll transfer you to one of our team members but please note that will only be possible when agents are available to take calls during our general enquiry opening hours.

 

Payment deadlines at the end of the month

Although our automated system is available 24/7, payments made after 9pm on weekdays, after 5pm on Saturdays, or after 7pm on Sundays won’t be applied to your account until the following day.

This is especially important at the end of the month. If you make a card payment after these times on the last day of the month, your account may fall into arrears, which could affect your credit report.