Planned system maintenance

We’ll be closed because of essential maintenance  on Saturday 11 and Sunday 12 October.

All our phone lines (including our automated payment service) will be closed, and our online Self-Serve system will also be unavailable.

If you would usually sign in to Self-Serve or call us to make your monthly payment on these dates, please arrange to do so either before or after the weekend closure. We’re sorry for any inconvenience this may cause.

Remember, if we don’t receive your monthly payment by the end of the month in which it’s due, your account could fall into arrears, and that may have a negative impact on your credit file.

Here’s a reminder of all the ways you can make a payment.

Planned system maintenance

We’ll be closed because of essential maintenance  on Saturday 11 and Sunday 12 October.

All our phone lines (including our automated payment service) will be closed, and our online Self-Serve system will also be unavailable.

If you would usually sign in to Self-Serve or call us to make your monthly payment on these dates, please arrange to do so either before or after the weekend closure. We’re sorry for any inconvenience this may cause.

Remember, if we don’t receive your monthly payment by the end of the month in which it’s due, your account could fall into arrears, and that may have a negative impact on your credit file.

Here’s a reminder of all the ways you can make a payment.

Planned system maintenance

We’ll be closed because of essential maintenance  on Saturday 11 and Sunday 12 October.

All our phone lines (including our automated payment service) will be closed, and our online Self-Serve system will also be unavailable.

If you would usually sign in to Self-Serve or call us to make your monthly payment on these dates, please arrange to do so either before or after the weekend closure. We’re sorry for any inconvenience this may cause.

Remember, if we don’t receive your monthly payment by the end of the month in which it’s due, your account could fall into arrears, and that may have a negative impact on your credit file.

Here’s a reminder of all the ways you can make a payment.

Quickly estimate your new monthly payment

You can check the effect of a rate reduction now using our new rate change calculator.

You’ll need to know your current balance, repayment type, interest rate and remaining term. The calculator will show you how much your monthly payment is likely to change.

Use calculator

See your new rate and monthly payment in Self-Serve

If your interest rate and monthly payment are due to change at the start of the next month, you’ll find details of your new rate, payment amount and the date when this will apply.

This will be available to view after we have processed the rate change on your account. We’ll do this as soon as possible, although it can sometimes take several days.

If you call us, we won’t be able to confirm your new rate and payment until it’s also showing in Self-Serve. So, if it’s not there, please check back later.

Sign in now – if you’ve already registered on Self-Serve, you can sign in to your account at any time.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.

Not all customers can register for Self-Serve. You can see more details on our using Self-Serve page.

Planned system maintenance

We’ll be closed because of essential maintenance  on Saturday 11 and Sunday 12 October.

All our phone lines (including our automated payment service) will be closed, and our online Self-Serve system will also be unavailable.

If you would usually sign in to Self-Serve or call us to make your monthly payment on these dates, please arrange to do so either before or after the weekend closure. We’re sorry for any inconvenience this may cause.

Remember, if we don’t receive your monthly payment by the end of the month in which it’s due, your account could fall into arrears, and that may have a negative impact on your credit file.

Here’s a reminder of all the ways you can make a payment.

Planned system maintenance

We’ll be closed because of essential maintenance  on Saturday 11 and Sunday 12 October.

All our phone lines (including our automated payment service) will be closed, and our online Self-Serve system will also be unavailable.

If you would usually sign in to Self-Serve or call us to make your monthly payment on these dates, please arrange to do so either before or after the weekend closure. We’re sorry for any inconvenience this may cause.

Remember, if we don’t receive your monthly payment by the end of the month in which it’s due, your account could fall into arrears, and that may have a negative impact on your credit file.

Here’s a reminder of all the ways you can make a payment.

Quickly estimate your new monthly payment

You can check the effect of a rate reduction now using our new rate change calculator.

You’ll need to know your current balance, repayment type, interest rate and remaining term. The calculator will show you how much your monthly payment is likely to change.

Use calculator

See your new rate and monthly payment in Self-Serve

If your interest rate and monthly payment are due to change at the start of the next month, you’ll find details of your new rate, payment amount and the date when this will apply.

This will be available to view after we have processed the rate change on your account. We’ll do this as soon as possible, although it can sometimes take several days.

If you call us, we won’t be able to confirm your new rate and payment until it’s also showing in Self-Serve. So, if it’s not there, please check back later.

Sign in now – if you’ve already registered on Self-Serve, you can sign in to your account at any time.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.

Not all customers can register for Self-Serve. You can see more details on our using Self-Serve page.

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