Uncategorised - Hyalite

Our festive opening times

If you need to call us over the festive holiday period, please see our opening times below.

If you need to call us to make a payment this month, please remember that we must receive your payment before the end of December or you could fall into arrears.

You can find our normal opening hours and full details of all the ways to contact us here.

 

For all general enquiries:

Call us on 0344 472 6124

  • Wed 20 Dec to Fri 22 Dec: open from 8.30am to 5.30pm
  • Sat 23 Dec to Tue 26 Dec: closed
  • Wed 27 Dec to Fri 29 Dec: open from 8.30am to 5.30pm
  • Sat 30 Dec to Mon 1 Jan: closed
  • Tues 2 Jan onwards: normal opening hours


If you’re having payment difficulties:

Landlord customers with 2 or more mortgages – call us on 0344 472 6139.

  • Wed 20 Dec to Fri 22 Dec: open from 9am to 5pm
  • Sat 23 Dec to Tue 26 Dec: closed
  • Wed 27 Dec to Fri 29 Dec: open from 9am to 5pm
  • Sat 30 Dec to Mon 1 Jan: closed
  • Tues 2 Jan onwards: normal opening hours

All other customers – please call us on 0344 472 6124.

  • Wed 20 Dec to Fri 22 Dec: open from 8am to 8pm
  • Sat 23 Dec: open from 9am to 1pm
  • Sun 24 Dec to Tue 26 Dec: closed
  • Wed 27 Dec to Fri 29 Dec: open from 8am to 8pm
  • Sat 30 Dec: open from 9am to 4pm
  • Sun 31 Dec to Mon 1 Jan: closed
  • Tues 2 Jan onwards: normal opening hours

If you’re worried about making your monthly mortgage payments or are already struggling, please call us and we’ll try to help. Simply talking to us won’t affect your credit file – and the sooner you get in touch the better, as there are often more ways we can help.

 

Solicitors and conveyancers – please see our dedicated page for more information about the best way to get in touch, depending on the nature of your query or request.


Making your payments

If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of December. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.

You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.


Find out information about your account using Self-Serve

Self-Serve is our secure online mortgage service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.

You can use Self-Serve to:

  • Check your monthly payment details, see recent payments made and the total amount you currently owe.
  • See your remaining term, current interest rate and repayment type.
  • Find details of your new payment amount when this has changed due to an interest rate change.
  • Make monthly debit card payments quickly and securely.
  • Check and update your contact or correspondence details.
  • Make a lump sum overpayment by debit card.
  • Request account information from us, such as a redemption statement.
  • Send us a query as a secure message.

Find out more – see more details about using Self-Serve here, or see how you can use the system to find out information about your account.

Sign In now – if you’ve previously registered on Self-Serve with Bradford & Bingley or Mortgage Express, you can sign in now with Hyalite Mortgages using your existing details.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.

Our festive opening times

News headlines

  • We welcome former customers of Bradford & Bingley and Mortgage Express to Hyalite Mortgages.
  • We’re now responsible for administering your mortgage, setting the interest rate and any fees that may apply.
  • There is no change to your account number, mortgage terms & conditions or interest rate as a result of your mortgage moving to us.
  • If you pay by Direct Debit you don’t need to make any changes to your payments.
  • If you pay by another method, you will need to update the details you are using.
  • You can manage your account online with Self-Serve – if you’d registered previously with Bradford & Bingley or Mortgage Express you can sign in now using your same username and password.
  • We can no longer accept any contract variation changes on a buy-to-let mortgage.
  • We’re here to help if you have a query or need any support.

If you need to call us over the festive holiday period, please see our opening times below.

If you need to call us to make a payment this month, please remember that we must receive your payment before the end of December or you could fall into arrears.

You can find our normal opening hours and full details of all the ways to contact us here.

 

For all general enquiries:

Call us on 0344 472 6124

  • Wed 20 Dec to Fri 22 Dec: open from 8.30am to 5.30pm
  • Sat 23 Dec to Tue 26 Dec: closed
  • Wed 27 Dec to Fri 29 Dec: open from 8.30am to 5.30pm
  • Sat 30 Dec to Mon 1 Jan: closed
  • Tues 2 Jan onwards: normal opening hours


If you’re having payment difficulties:

Landlord customers with 2 or more mortgages – call us on 0344 472 6139.

  • Wed 20 Dec to Fri 22 Dec: open from 9am to 5pm
  • Sat 23 Dec to Tue 26 Dec: closed
  • Wed 27 Dec to Fri 29 Dec: open from 9am to 5pm
  • Sat 30 Dec to Mon 1 Jan: closed
  • Tues 2 Jan onwards: normal opening hours

All other customers – please call us on 0344 472 6124.

  • Wed 20 Dec to Fri 22 Dec: open from 8am to 8pm
  • Sat 23 Dec: open from 9am to 1pm
  • Sun 24 Dec to Tue 26 Dec: closed
  • Wed 27 Dec to Fri 29 Dec: open from 8am to 8pm
  • Sat 30 Dec: open from 9am to 4pm
  • Sun 31 Dec to Mon 1 Jan: closed
  • Tues 2 Jan onwards: normal opening hours

If you’re worried about making your monthly mortgage payments or are already struggling, please call us and we’ll try to help. Simply talking to us won’t affect your credit file – and the sooner you get in touch the better, as there are often more ways we can help.

 

Solicitors and conveyancers – please see our dedicated page for more information about the best way to get in touch, depending on the nature of your query or request.


Making your payments

If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of December. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.

You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.


Find out information about your account using Self-Serve

Self-Serve is our secure online mortgage service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.

Questions & answers

Following the transfer of your mortgage to Hyalite Mortgages on 23 October 2023, communications about your mortgage will now come from us.

However, you may still receive some letters from Bradford & Bingley or Mortgage Express about matters from before the transfer took place.

We’ll honour any commitments made previously by Bradford & Bingley or Mortgage Express relating to changes to your mortgage.

If you have a current offer letter (contract variation) or redemption statement, you do not need to take any action. If necessary, we may re-send some documentation to you and/or your solicitor.

If your offer or redemption statement has expired, you’ll need to contact us to arrange for a new one to be issued. Please inform your solicitor of the transfer.

If you wish to make any other changes to your mortgage with us, please see the information on our website such as our making changes page.

If you’ve fully paid off your mortgage, the letter to you may have been generated before the redemption had been fully processed. If that’s the case, you don’t need to take any further action.

Please call us if you’re unsure about this.

Yes – if you had an active ATP to clear your mortgage arrears with Bradford & Bingley or Mortgage Express, this will continue with us.

If some or all of your payments are being made by a third party, for example, from the Department for Work and Pensions (DWP), you will need to inform your provider of our new bank details to make sure future payments go to the right account.

Account name: Topaz Finance Limited
Sort code: 40-41-70
Account number: 20038814
Payment reference: Your mortgage account number

Yes – you can make overpayments using one of the payment methods as follows. For more information, please see our overpayments page.

Debit card payments – if you’ve registered for Self-Serve, please sign-in to your online account to make an overpayment. You Username and Password remain the same as with Bradford & Bingley or Mortgage Express. If you need to register for the first time, find out more here.

Alternatively, please call us to make your payment.

Please note – we do not accept any credit cards or AMEX payments.

Standing order or online banking payments – please use the following details to make your payment:

Account name: Topaz Finance Limited
Sort code: 40-41-70
Account number: 20038814
Payment reference: Your mortgage account number

Cheque payments – please ensure your cheque is made payable to ‘Hyalite Mortgages’. Please quote your mortgage account number on the back of the cheque and post this to:

Hyalite Mortgages
PO Box 141
Skipton
BD23 9GG

A copy of relevant data relating to your mortgage has been transferred to us. We will always comply with our legal obligations under the data protection laws, including the Data Protection Act 2018. For full details please see our Privacy Notice.

The relevant Credit Reference Agencies have been notified of the change to Hyalite Mortgages and they will update your report accordingly. They may send you an automated notification about this, which will be for information only.