Planned system maintenance on Sat 5 and Sun 6 October
On the weekend of 5/6 October 2024, all our phone lines and systems will be closed for essential maintenance.
During this time, you won’t be able to call us or sign in to our online Self-Serve system.
If this is when you normally make your monthly payment, please call us or sign in to Self-Serve at another time.
We’re sorry for any inconvenience this might cause you.
Here’s a reminder of all the ways you can make a payment.
Planned system maintenance on Sat 5 and Sun 6 October
On the weekend of 5/6 October 2024, all our phone lines and systems will be closed for essential maintenance.
During this time, you won’t be able to call us or sign in to our online Self-Serve system.
If this is when you normally make your monthly payment, please call us or sign in to Self-Serve at another time.
We’re sorry for any inconvenience this might cause you.
Here’s a reminder of all the ways you can make a payment.
Planned system maintenance on Sat 5 and Sun 6 October
On the weekend of 5/6 October 2024, all our phone lines and systems will be closed for essential maintenance.
During this time, you won’t be able to call us or sign in to our online Self-Serve system.
If this is when you normally make your monthly payment, please call us or sign in to Self-Serve at another time.
We’re sorry for any inconvenience this might cause you.
Here’s a reminder of all the ways you can make a payment.
Your annual mortgage statement
We’re sending out annual mortgage statements to customers over the next few weeks.
If you usually receive your mortgage statement in April each year, there is no need to call us – your statement will be posted to you soon.
To find out any information about your mortgage now – you can use Self-Serve, our secure online mortgage service, which is available 24 hours a day from any device. Please see our section about finding your account information for more details.
Our Easter opening hours
If you need to call us over the Easter weekend, please note that our phone lines will be closed on Friday 29 March and Monday 1 April.
Outside of these two bank holidays, we’re open as normal. You can see details of our opening times on our contact us page.
Making your monthly payment
If you need to make a payment this month, please remember that we must receive your payment before the end of March, or you could fall into arrears.
If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of March. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.
You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.
Find out information about your account using Self-Serve
Self-Serve is our secure online service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week.
With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.
You can use Self-Serve to:
- Check your monthly payment details, see recent payments made and the total amount you currently owe.
- See your remaining term, current interest rate and repayment type.
- Find details of your new payment amount when this has changed due to an interest rate change.
- Make monthly debit card payments quickly and securely.
- Check and update your contact or correspondence details.
- Make a lump sum overpayment by debit card.
- Request account information from us, such as a redemption statement.
- Send us a query as a secure message – and if you need a response, we’ll aim to reply within five working days.
If you’re a landlord with more than one mortgage with us, you can also use the ‘add account’ function to see up to 20 accounts under one Self-Serve username. There’s more information about how to do that on our Finding your account information page.